Return Policy
We want you to be completely satisfied with your purchase from RollerShadesCustom. If for any reason you are not, we offer a 14-day return window from the date your order is delivered.
How to Start a Return
To be eligible for a return:
• The item must be unused and in its original condition and packaging.
• You must provide a receipt or proof of purchase.
To initiate a return, please email us at info@rollershadescustom.com.
For any questions, feel free to reach out to us at the same email address.
Damaged or Defective Items
If your item arrives damaged, please contact us immediately upon opening the package and include clear photos of the damage.
We’ll reproduce and ship the affected parts at no extra cost to you.
Exchanges
If you’d like to exchange an item, the fastest method is to return the original item for a refund and place a new order for the item you want.
EU 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you are entitled to cancel or return your order within 14 days for any reason—no justification needed.
The item must be:
• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase
Exceptions & Non-Returnable Items
The following items are not eligible for return or cancellation:
• Custom-made or personalized products
• Perishable goods or regularly delivered items (e.g., milk delivery)
• Sealed audio, video, or software once opened
• Digital content once streaming/download has begun (with your consent)
• Travel or event tickets, hotel/car bookings for specific dates
• Urgent repair or maintenance services
• Goods purchased from private individuals (non-business sellers)
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
• Processing time by your bank or credit card provider may vary.
• If more than 15 business days have passed since approval, please contact us at info@rollershadescustom.com.